SmartWord Shipping Terms

Thank you for choosing to purchase our products from Smart Word. We're committed to providing the best experience for our customers, and part of that commitment is making our shipping terms clear.

These terms include guidelines and clarifications about shipping operations, including delivery periods, shipping costs, and storage policies. This document aims to provide accurate and comprehensive information to our valued customers so that they are fully aware of how their products will be delivered.

Please read these terms carefully before completing your purchase, as your agreement to these terms is important to ensure a smooth and satisfied shopping experience.

We are here to help you and provide the necessary support, and we look forward to serving you in the best way possible.

Thank you for your trust in Smart Word.

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Shipping address

Shipping Address Verification: SmartWord reserves the right to verify customer information with the credit card company.

The order will only be shipped to the verified billing address on file with the customer's credit card company.

 

Change the shipping address

To ship the order to an address other than the billing address, the customer must contact the credit card company and update the alternate shipping address.

This policy is intended to protect the consumer from potential credit card fraud.

 

Personal responsibility

It is the customer's responsibility to follow SmartWord's credit card policy regarding shipping addresses.

Failure to follow these procedures may result in delays in processing and shipping orders.

 

Notice

By following the mentioned procedures, customers ensure smooth processing and delivery of their orders without delay.

 

Delivery dates

Determine expected delivery dates accurately within specific time periods.

 

Commitment to timing

Emphasizing the company's commitment to on-time delivery.

 

Delay alerts

Clear notice to customers if there are expected delivery delays.

 

reasons of delay

An explanation of the possible reasons for any delay that may occur, such as emergency circumstances or logistical problems.

 

Periodic updates

Providing periodic updates to customers on order progress and delivery status.

 

Delay compensation policy

Clarifying the compensation policy in the event of unjustified delay and specifying the steps to be followed.

 

Sign appointments

Requesting the client's signature on the agreed-upon dates as a sign of confirmation.

 

Clarification of terms

Determine the conditions for the impact of any delay on penalties or compensation.

 

Possibility of setting custom appointments

Giving customers the ability to choose custom delivery dates if available.

 

Customer service center

Providing easy means of contacting customer service for inquiries about delivery dates.

 

Order update stickers

Provide labels for order status updates for easy customer tracking.

 

Customer reviews

Periodically collect customer reviews about their experience with delivery times.

 

Modify delivery dates

Possibility of modifying delivery dates based on justified requests from customers.

 

Explanation of policies

Clarify delivery and delay policies on a clear, easy-to-access page on the website.

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Shipping costs

1. Determine shipping costs:

Shipping costs are clearly stated on the product page or payment page.

2. Transparency:

Ensure full transparency of shipping costs, including any additional fees.

3.Shipping options:

Offering a variety of shipping options, such as standard, express, and international shipping.

4. Clarifying the costs of each option:

Clearly explain the cost of each shipping option, specifying the expected duration of delivery.

5. Fixed or variable prices:

Inform customers if shipping costs are fixed or depend on order weight or location.

6. Free options:

If there are free shipping options, clarify the terms and conditions related to them.

7. Alerts for additional fees:

Warn customers of any additional fees such as possible taxes or customs.

8. Notifications in the shopping cart:

Show the shipping cost in your cart to avoid surprises.

9. Free Shipping Offers:

Explaining the conditions that must be met to obtain free shipping offers.

10. Shipping Tracking Options: - Explain the possibility of shipping tracking and how to access tracking information.

11. International Shipping Cost: - An explanation of international shipping costs and any restrictions or taxes that may apply.

12. Order Status Notifications: - Providing notifications to customers about shipping status and updates related to order delivery.

13. Customer Support: - Providing means to communicate with customer service for any inquiries about shipping costs.

14. Update prices: - Update shipping costs regularly to match changes in actual shipping costs.

15. Clarification of shipping policies: - Explaining policies related to shipping such as international shipping or responding to delays in delivery.

 

Areas covered

1. Areas covered:

Clearly identify the locations to which shipping services are provided, such as countries and geographic regions.

2. National and international regions:

Provide a list of national and international regions to which we can ship.

3. Rural areas:

An indication of the possibility of delivery to rural areas and any additional costs that may apply.

4. Additional fees:

Clarify whether there are additional fees for remote or difficult-to-reach areas.

5. Fee details:

A detailed explanation of any additional fees related to delivery to specific areas.

6. International shipping costs:

If there are additional costs for international shipping, they must be stated and specified.

7. Clear notices:

Provide clear notices when selecting a region or country that may have additional costs.

8. Invoice information:

Clarify any additional costs that appear on the customer's invoice based on the region.

9. Customer Support:

Providing means to contact customer service for any inquiries about the areas covered.

10. Additional shipping costs: - Additional shipping costs are clearly specified for special areas.

11. Geographic coverage: - Provide a map or geographical detail to clarify the areas covered.

12. Change updates: - Notifying customers of any changes in the areas covered by shipping services.

13. Regional details: - Clarify any regional details specific to specific regions.

 

Insurance and liability

Insurance Policies: Determine if there is automatic insurance and the additional insurance cost.
Company Liability: Clarifying the company's financial responsibility in the event of loss or damage to shipments.
Compensation procedures: Explain how to submit claims and the procedures required in the event of losses.
Damage Assessment: How to assess damages and determine liability.
Financial compensation: Information about compensation amounts and conditions.
Direct communication: Identify the responsible party to contact in case of problems.
File signature: The importance of the recipient's signature to maintain the integrity of the shipment.
Damage Investigations: Procedures for investigating cases of damage.
Prompt reporting: When to report any damage or loss.
Additional insurance details: Clarify details of optional insurance if available.
Compensation negotiation: How to negotiate in the case of optional insurance.
Exemption from liability: Circumstances that may lead to the company being exempt from liability.

Receiving procedures

Determine a delivery date: Set specific dates for receipts.
Order Verification: Ensure that the shipment matches the order submitted.
Condition Check: Inspecting the goods to ensure that there is no damage or damages.
Document damage: If there is damage, record the details and sign the documents.
Verifying quantities: Ensuring that the quantities received match the quantities ordered.
Receipt documents: Specify the documents required for the receipt process.
Recipient's Signature: Require the recipient's signature as proof of receipt of the shipment.
Notification of Damage or Shortage: If there is any damage or shortage, you must notify the Company immediately.
Delivery of documents: Providing the necessary documents to the customer with the shipment.
Directions for storage: If there are special storage instructions, they should be made clear.
Communication with the client: In the absence of a personal receipt, arrange to communicate with the client to schedule alternative appointments.
Daily Reports: Prepare daily reports on receipts and potential problems.
Verify the recipient's identity: In the case of personal delivery, verify the recipient's identity.

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​Rejection and return

Conditions for rejecting shipments

Items are missing or severely damaged.

Invalid or damaged terrain.

An unauthorized or non-compliant order.

Damage or spoilage resulting from poor storage during transportation.

Return policies

The customer must be informed within a specified period of time that he wishes to return the item within 24 hours.

Item must be in good condition and unused.

The customer bears the shipping costs for the return if there is no error on the part of the company.

Refund will be given once the item is received in good condition.

Dealing with damaged goods

Damage must be documented in detail upon receipt of the shipment.

Immediately inform the company and provide pictures of the damage if possible.

Offer a replacement or refund as soon as possible.

Determine the return period

Specify the time period in which goods can be returned without a fee.

Instructions for returns

Provide clear instructions on how to properly pack and return goods.

Return compensation

Damage assessment:

A careful assessment of the extent and type of damage to the item is made.

Photo documentation

The customer must document the damage with photographs in an ample and clear manner.

Internal examination:

The item is carefully inspected once received to verify that damage has not occurred as a result of incorrect use.

Compensation procedures

If the damage is confirmed and the return is approved, compensation procedures are determined.

Compensation options

The available compensation options are specified, whether it is an exchange of the item or a refund.

Compensation period

Determine a reasonable time period for compensation procedures, explaining any potential costs or fees.

 

 

Clarification of terms

Establish clear conditions around cases in which compensation is denied, such as damage to the item as a result of incorrect use.

Compensation agreement

A written agreement is reached with the client detailing all details of the compensation process and deadline dates.

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We at [Smart Word] strive to ensure your complete satisfaction with our products.

If you are not satisfied with the goods you purchased, you can return them for a refund within 3 days from the date of receipt of the order.

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Return Terms

Items must be unused and in their original condition.
Goods must be accompanied by original invoices and instructions.
The customer bears the shipping costs for the return.
How to make a return:

Contact Customer Service at [00962798751120] to arrange a return.
Fill out the return form that will be provided.
Pack the goods in the original packaging and send them to the specified address.
Return processing time

Once we receive your returned items, we will inspect them and process your return within [3] business days.

Note: We are entitled to offer an exchange or refund for goods based on our assessment of their condition.

For more details or additional questions, please contact our customer service team.

Thank you for shopping with us.

 

Customs and taxes

Clarification of customs and tax responsibilities on international shipments:

We would like to make clear to our valued customers the responsibilities related to customs and taxes on international shipments.

Please read this information carefully to understand how these processes affect your order.

the customs

Customs duties are determined based on the customs policies of the destination country.
It is the customer's responsibility to pay any customs fees applicable to the shipment.
Taxes

Tax authorities in the destination country may impose taxes on imported goods.
It is the customer's responsibility to pay any taxes applicable to the shipment.
providing information

We will provide the necessary documents for customs and export the shipment.
The customer must provide the accurate information required to complete customs.
Inquiries

For accurate information about customs and taxes, please contact the customs authorities of the destination country.

Please consider this information during the purchasing process.

We are here to help if you have any additional questions.

Thanks for your understanding and cooperation.

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Storage policies

In the event that the goods are not received at the agreed specified time, the following storage policies will apply:

Initial storage period

We offer a free storage period for goods for 7 days after the arrival date.

Storage costs

After the expiration of the free period, storage costs will be applied at a daily/weekly/monthly rate, which must be paid by the customer.

Storage alerts

We will send periodic alerts reminding you of the need to receive the shipment.

If the customer does not respond, he will be charged storage costs.

Storage costs:

Free period: 7 days

Determine storage costs after the free period

[Fees are determined according to the type of shipment]

We appreciate your cooperation and understanding, and we hope this will facilitate the shipping process and improve your experience with us.

Thank you for choosing [Smart Word].

We are always at your service and available to answer any questions you may have.

Best regards [smartworld880@gmail.com]

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